On the morning of July 6, 2016, Tim Stanton, an executive vice president with HSA PrimeCare, suffered a major stroke that left him unable to walk and with severe paralysis on the right side of his body. As he continues his recovery, our friend and colleague Tim is sharing his experience to help the HSA PrimeCare team continually find ways to improve its healthcare facilities and management strategies.

In a recently-published byline article with Becker’s Hospital Review, Tim offered his unique insights in addressing the need for a patient-centric approach to the design, development, and management of healthcare facilities.

On one occasion this past winter, I was walking from my car into a medical office building and encountered a patch of ice. It was already extremely difficult for me to walk in normal conditions, but the patch of ice literally froze me in my tracks. I was terrified of falling. But I was also terrified of looking silly, feeling helpless and being seen as sick. These are the feelings that we as healthcare real estate providers must be aware of while providing services to our patients. Comprehending and internalizing how our patients may be feeling allows us to better serve their needs.

Since Tim’s return to HSA PrimeCare, the team has engaged in a thorough portfolio-wide review of its properties to ensure their design and management practices are yielding the highest levels of patient care and the most comfortable experience.

To truly succeed as a provider and manager of medical real estate, one can’t simply be a medical building manager. We should strive to anticipate the unique needs of our patients and improve their experience in our buildings by embracing our role as part of a larger healthcare team working together to help in our patients’ recovery.

To read the full article, please visit the Becker’s Hospital Review website.