In an article published today in REJournals.com, HSA PrimeCare President John Wilson explains how healthcare systems are working to improve the patient experience at new facilities as they continue to increase their ambulatory footprint.

“Outpatient facilities are fighting off any ideas of healthcare from yesteryear. Advancements in medical technology have allowed for technology-driven operations. And as the Affordable Care Act continues to drive consolidation amidst healthcare providers and insurance deductibles hit new levels, hospitals are constantly looking for opportunities to cut costs and improve efficiency,” Wilson said.

Wilson further describes how the shift to a patient-driven strategy has affected change in the development and operation of outpatient centers over the years.

“If you went back 20 or 30 years ago, medical office buildings were pretty generic,” he said. “You’re seeing more and more focus on the patient experience within the suite.”

Read the full article at REJournals.com.